Item is new in box. Please review photos and thank you for visiting my store. SHIPPING = FREE shipping and Item is shipped within 24 hours of closeRETURNS = 30 day free returns with item in the same condition as which it left If there are any issues please reach out to me whether it be shipping, damage, or the item. My family prides itself on customer service and delivering a Happy buying experience to all that visit our store. We will work hard to resolve any issues. Thank you and happy shopping!